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UK Delivery is free for orders of £40 or more
EU Australian & Canadian Delivery is free for orders of £100 or more
We offer next day delivery in the UK via DPD for orders placed before 12 noon.
There are some areas of the UK not covered by DPD. Notably Northern Ireland. Therefore we have a Royal Mail delivery option.
DPD is tracked and delivers next day. Please choose DPD at checkout. If you use DPD a tracking email is sent by DPD. Additionally if you have included your mobile number in your delivery details you will receive a tracking text with the delivery time to the nearest hour. [Your mobile number will not be used for anything but delivery notifications.]
For International orders you will have to pay any local taxes and duties required locally in addition to the price paid on this web site.
Canadian Australian and New Zealand orders are shipped UPS Expedited Tracked at a cost of £19.99. Up to seven days for delivery.
All Continental European and Republic or Ireland Orders are Shipped UPS expedited tracked, Up to five days delivery. Cost £19.99
We are unable to ship to the USA
UK Shipping
How quickly do you deliver?
For orders placed before 1pm using DPD we deliver next working day
What if I am not in when DPD arrive?
DPD will come back the following day
Is my delivery tracked?
If you choose DPD your order will be tracked. You will receive a tracking email and a tracking text (if we have your mobile number) Royal Mail orders are not tracked.
Why Can I not Select DPD shipping?
IDPD do not deliver to the Highlands and Islands or to Northern Ireland. Apologies
International Delivery
Where do you deliver?
All countries where vaping is legal including USA, Australia, Europe, New Zealand, South Africa
How long does delivery take
7 to 10 working days. Generally five days for Europe and 7 days for USA and Canada.
Local Duties and Taxes
The price paid on this web site is exclusive of any local taxes which may be payable to the courier or local customs on delivery.
EU VAT
EU VAT and possibly duties will be payable to you local customs agent or courier, in addition to the price paid on this web site
Are International shipments tracked?
All International shipments are sent UPS Expedited tracked and signed for. Tracking ref link is sent by us and by UPS. Please include your email and phone number on the checkout page.
Who do you use for International shipping?
Royal Mail tracked and signed Air Mail or UPS depending on the country
Returns
What if I need to return my order?
Just return the item in the shipping envelope marked return to sender. Our address is 31 Eversley Raod, Surbiton KT5 8BQ. Please include your invoice/delivery note for a rapid refund.
Can I exchange my pipe for another?
Of course, no problem, just contact us and we will arrange it.
What warranty do you offer?
We offer a 90 day warranty on all non consumable products. Tanks liquids and coils are consumables.