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Delivery
All our pipes are sent DPD or Royal Mail first class for next day delivery. You can choose at checkout. (Currently Royal Mail is taking 2-3 days) If you use DPD a tracking email is sent both by us and by DPD. Additionally if we have your mobile number you will receive a tracking text with the delivery time to the nearest hour.
Royal Mail Delivery in the UK is free for orders of £20 or more.
DPD Delivery is free for orders of £40 or more
UK Shipping
How quickly do you deliver?
For orders placed before 1pm we deliver next working day
What if I am not in when DPD arrive?
DPD will come back the following day
Is my delivery tracked?
If you choose DPD your order will be tracked. You will receive a tracking email and a tracking text (if we have your mobile number) Royal Mail orders are not tracked.
International Delivery
Where do you deliver?
All countries where vaping is legal including USA, Australia, Europe, New Zealand, South Africa
How long does delivery take
7 to 10 working days
Are International shipments tracked?
All International shipments are sent tracked and signed for. We tend to use UPS for southern Europe and Royal Mail air mail tracked and signed for the rest of the world.
Who do you use for International shipping?
Royal Mail tracked and signed Air Mail or UPS depending on the country
Returns
What if I need to return my order?
Just return the item in the shipping envelope marked return to sender. Our address is 31 Eversley Raod, Surbiton KT5 8BQ. Please include your invoice/delivery note for a rapid refund.
Can I exchange my pipe for another?
Of course, no problem, just contact us and we will arrange it.
What warranty do you offer?
We offer a 90 day warranty on all non consumable products. Tanks liquids and coils are consumables.