We want you to get the most out of your vape pipe. We have a series of videos diagrams helps sheets and photos for each pipe. If you are looking for spare parts for your e-pipe just go to the shop and click on the pipe you have or accessories. Clicking the image of the e pipe you have will take you to the help sheets, videos and users guides for that pipe. If you need further assistance you can email or phone us. Details are on the contact page.