please contact us, we would love to hear from you

Petersham Pipes
Lombard Business Park
8 Lombard Road
London SW19 3TZ

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are our delivery charges?

We charge £4.50 for parcel size orders and £2.50 for all large letter orders.

Which payment do we accept?

All visa and mastercards

We deliver World-wide?

Yes. We deliver world-wide but only where local laws allow.

How long will delivery take?

UK Delivery is working next day tracked for most orders. Orders received after 1 pm may not be shipped until the following day. We do not ship on Saturday and Sundays. So a UK order placed on Sunday will arrive on Tuesday.

How secure is shopping in the Online Shop? Is my data protected?

It is as secure as it is possible to be. Our web site never actually sees your full credit card details just an encrypted reference.

What exactly happens after ordering?

You receive an email confirming your order, then an email confirming dispatch together with a tracking link.

How can I track my order

For tracked parcel orders you will receive a tracking link by email

What if I am unhappy with my order?

All orders are fully refundable, just return it for a full credit.

Do I receive an invoice for my order?

You will find your invoices in your account in this when site.

Do I receive an invoice for my order?

You will find your invoices in your account in this when site.